Privacy Policy

Privacy Policy

At Friends Bingo Casino, we are committed to protecting your personal data and maintaining confidentiality throughout our online platforms. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide us during registration or while using our services.

We process personal data primarily for account management purposes, providing secure access to games, managing customer relationships, delivering targeted promotions, analyzing user behavior, ensuring compliance with regulatory requirements, and conducting market research. We also have legitimate interests in operating a successful online gaming service, which includes protecting against fraud, abuse, and financial risks associated with our services.

Data Collection

We collect the following types of information:

1. Account Registration: Name, email address, date of birth, phone number, country of residence, currency preference (CAD), IP Address.
2. Gameplay Data: Playing history, login data, game results, preferences for games and bonuses offered by us or our partners.
3. Communication Data: Feedback forms submitted to provide feedback on services provided, information you choose to communicate via contact form, customer service email, phone calls, chat sessions.

We use a combination of user input from the account registration process and data collected during gameplay to generate your player profile. This includes:

1. Personal details as specified in section "Data collection".
2. Gaming preferences, betting habits (loss limits, win limits) session time spent on our platform.
3. Marketing interaction including consent given for promotions and games.

Data Use

We use the personal data collected to provide services, promote responsible gaming practices, comply with regulatory requirements, and maintain security:

1. Account Management: To manage your account, verify information provided by you during registration or updates submitted later.
2. Marketing & Promotion: For targeted marketing purposes such as sending promotional emails about our games or offering exclusive bonuses based on gameplay data to encourage active players.